Privacy Policy
Deep Cleaning Bermondsey Privacy Policy
This Privacy Policy explains how Deep Cleaning Bermondsey collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Deep Cleaning Bermondsey customers and service users within our operating area, including those who contact us to request information, quotations or cleaning services.
We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection legislation.
Who this policy applies to
This Privacy Policy applies to individuals who:
make enquiries about our deep cleaning, domestic cleaning or related services in the Bermondsey area and surrounding locations; book or receive any of our services; act on behalf of a company, landlord, estate agent or other organisation in connection with our services; visit our website or contact us through online forms or other digital tools that we operate.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We may collect and process the following categories of personal data when you interact with Deep Cleaning Bermondsey:
Identification and contact details such as your name, postal address, service address, billing address and any other contact details you choose to provide; communication details and records including your communications with us by phone, online forms, messaging tools or written correspondence; booking and service details such as dates and times of bookings, type of cleaning service requested, access instructions, property details relevant to the service and information regarding any special requirements; payment and billing information, including information necessary to process payments and prevent fraud. We do not store full payment card details where payments are processed by secure third party providers; technical and usage data, which may include basic information about how you use our website or online forms, such as the pages visited and the devices used, where such data is collected through necessary cookies or similar technologies; feedback and satisfaction data that you provide about our services, including reviews, complaints or responses to surveys.
We do not intentionally collect special category data, such as health information, unless it is strictly necessary for a specific service and you provide it voluntarily. In such cases we will handle that information with enhanced care and only for the purpose for which you provided it.
Lawful bases for processing
We only process your personal data where we have a lawful basis to do so under UK GDPR. Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract: to take steps at your request before entering into a contract, and to perform a contract for cleaning or related services. This includes creating bookings, managing appointments and providing customer support relating to your contract with us.
Legitimate interests: to pursue our legitimate business interests, such as improving our services, managing our relationship with you, preventing fraud, protecting our property and enforcing our legal rights. When relying on this basis, we carefully balance our interests against your privacy rights and expectations.
Legal obligation: to comply with legal or regulatory requirements, including record keeping, accounting, tax obligations and responding to lawful requests from public authorities.
Consent: where you have given clear and explicit consent for a specific purpose, such as receiving certain types of marketing communications. You may withdraw your consent at any time, and we will then stop processing your data for that purpose.
How we use your personal data
We may use your personal data for the following purposes:
to respond to your enquiries and provide quotations for cleaning services; to confirm and manage your bookings, including arranging access to properties and communicating any changes; to deliver our cleaning services, including coordinating cleaning staff and ensuring any special instructions are followed; to manage billing, process payments, issue invoices and handle any related queries; to communicate with you about your existing or past services, such as reminders, updates, feedback requests and important service notices; to improve our services and internal processes, including training, quality control and service development; to handle complaints, disputes and claims, and to enforce our contractual or legal rights; to comply with our legal and regulatory obligations.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
When determining appropriate retention periods, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and applicable legal requirements.
In general, we may retain:
customer and booking records for a period necessary to manage ongoing relationships and for a reasonable time after the last interaction, to handle any follow up queries or disputes; financial and transaction records for the period required by law for tax and accounting purposes; communications and complaints for as long as needed to resolve issues, demonstrate how we handled them and protect our legal position.
After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data processors and third parties
In order to provide our services and run our business efficiently, we may share your personal data with carefully selected third parties acting as data processors. These third parties process personal data on our behalf and only in accordance with our instructions.
Examples of such processors may include:
IT service providers who support our booking systems, website or communication tools; payment processors who handle card or online payments securely; accountants or professional advisors who assist with our financial or legal obligations; customer management and communication service providers that facilitate contact with you.
Where we engage processors, we enter into written agreements requiring them to implement appropriate technical and organisational measures to protect your personal data and to use it only for the specific purposes we instruct.
We may also share personal data with other third parties where required by law, to comply with legal processes, to protect our rights, or in connection with a business transaction such as a transfer of business operations. Any such sharing will be limited to what is strictly necessary.
International transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with applicable data protection law. These safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms.
How we protect your data
We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include controlled access to systems, data minimisation, staff training and secure storage practices. While we take reasonable steps to safeguard your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or by us.
Your data protection rights
Under UK data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may:
Request access to your personal data and obtain a copy of the information we hold about you; Request correction of any inaccurate or incomplete personal data; Request erasure of your personal data where there is no longer a lawful basis for us to continue processing it; Object to processing based on our legitimate interests, where you feel your fundamental rights and freedoms outweigh our interests; Request restriction of processing in certain circumstances, for example while we are considering a request to correct or erase your data; Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means; Withdraw consent at any time where we rely on your consent for a specific processing activity, such as certain marketing communications.
If you wish to exercise any of these rights, please contact us using the contact details on our website or any communication channel previously used. We may need to verify your identity before responding to your request.
Marketing communications
We may contact you with information about services that are similar to those you have already purchased from us, where we are permitted to do so by law and where you have not opted out. Where consent is required, we will only send you marketing communications if you have given us your explicit consent.
You can ask us to stop sending you marketing messages at any time by following the opt out instructions in the message or by contacting us directly. Stopping marketing messages will not affect service related communications that are necessary for your bookings or our contractual relationship.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact and complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can contact us through the contact details provided on our website or other standard communication channels we use for our customers in the Bermondsey area.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we have used your data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.
