Terms And Conditions

Deep Cleaning Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Bermondsey provides professional cleaning services to residential and commercial customers within Bermondsey and surrounding areas. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation booking or receiving the services.

Company means Deep Cleaning Bermondsey, the provider of the cleaning services.

Services means any deep cleaning, one-off cleaning, end of tenancy cleaning, after-builders cleaning, or related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Cleaner means an employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company provides deep cleaning and related cleaning services as described at the time of booking. The specific tasks, areas to be cleaned and the duration of the service will be agreed with the Client in advance based on the information provided.

The Company reserves the right to amend the scope of Services if the condition of the Premises is substantially different from the description given by the Client when booking. In such cases, the Company may adjust the price, change the duration or, if necessary, decline to provide the Services.

The Services do not include specialised trades such as plumbing, electrical works, pest control, structural repairs or any activity that may require a regulated qualification or licence.

3. Booking Process

Bookings can be made by the Client through the Company’s accepted communication channels as advised on its main website or business listings. The Client must provide accurate information about the Premises, including size, number of rooms, access arrangements, parking availability and the general condition of the property.

All bookings are subject to availability and are not confirmed until the Company has issued a confirmation. The Company may request additional details or photographs of the Premises to provide a more accurate quotation and service schedule.

For larger jobs, such as whole-property deep cleaning or after-builders cleaning, the Company may recommend an on-site or virtual assessment before confirming the final price and time estimate.

The Client is responsible for ensuring that the details in the booking confirmation are correct. Any errors should be reported to the Company as soon as possible, and in any event before the scheduled service start time.

4. Prices and Quotations

All prices are provided either as a fixed fee for the agreed scope of work or as an hourly rate, as communicated at the time of booking. Prices are based on the information supplied by the Client. If that information is incomplete or inaccurate, the Company reserves the right to adjust the quoted price.

Any estimate given prior to visual inspection is not a guarantee and may change once the Cleaner attends the Premises and assesses the actual condition and requirements. Any change in price will be discussed with the Client before proceeding.

Additional services requested on the day of cleaning may incur extra charges and will be provided subject to the availability of the Cleaner and the time already scheduled.

5. Payments and Charges

Payment terms will be communicated clearly to the Client before the booking is confirmed. The Company may require a deposit for certain services, particularly deep cleaning, end of tenancy cleaning or after-builders cleaning. Where a deposit is required, it must be paid by the deadline specified, otherwise the booking may be cancelled.

Unless otherwise agreed in writing, all outstanding balances are due immediately upon completion of the Services. The Company accepts commonly used payment methods in the UK, such as bank transfer or card payment, as advised at the time of booking.

For commercial Clients, alternative payment terms may be agreed in writing, including invoicing on completion or on a recurring basis for regular contracts. Late payment may result in interest charges and administrative fees in accordance with UK law.

The Client agrees to pay all charges arising from the booking, including any additional fees related to parking, congestion charges, tolls or access restrictions that apply to the Premises.

6. Cancellations, Rescheduling and Access

The Client may cancel or reschedule a booking by giving the notice period specified by the Company at the time of booking. As a general guideline, a minimum of 24 to 48 hours’ notice is typically required for standard services, and longer notice may be required for large or full-day bookings.

If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the value of the deposit or a reasonable proportion of the service fee to cover lost time and costs incurred.

If the Cleaner attends the Premises and cannot gain access, or if the job cannot proceed due to circumstances within the Client’s control (such as no keys, no parking where required, or health and safety risks), the visit may be treated as a late cancellation and a fee may be charged.

The Company may cancel or reschedule a booking in the event of unforeseen circumstances, such as staff illness, severe weather, transport disruption or other factors beyond its reasonable control. In such cases, the Company will offer the earliest possible alternative appointment. Liability for such cancellations is limited as set out in these Terms and Conditions.

7. Client Obligations

The Client agrees to:

Provide honest and accurate information when making a booking.

Ensure safe and lawful access to the Premises for the Cleaner at the agreed time.

Arrange suitable parking or cover any applicable parking or access charges.

Advise the Company of any hazards, delicate items, restricted areas or special requirements in advance.

Remove or secure any valuables, important documents, jewellery or cash before the Cleaner arrives. The Company will not be responsible for their loss if they are left unsecured.

Ensure that utility services such as water and electricity are available at the Premises on the day of cleaning, unless otherwise agreed.

8. Health and Safety

The Company is committed to operating in accordance with applicable UK health and safety regulations. Cleaners are instructed to follow safe working practices and to refuse any task that, in their reasonable opinion, presents a risk to their health or safety.

The Client must inform the Company in advance of any known health and safety risks at the Premises, including hazardous materials, structural issues, contamination or the presence of aggressive animals. Pets should be secured or removed from areas where the Cleaner is working, unless agreed otherwise.

The Company reserves the right to withdraw its staff from the Premises if there is a risk to their safety or wellbeing. In such circumstances, fees may still be payable for time spent on site.

9. Cleaning Standards and Limitations

The Company aims to achieve high standards of cleanliness appropriate to deep cleaning services. However, successful results depend on the initial condition of surfaces and materials. Stains, marks or damage that are permanent in nature may not be removable despite reasonable efforts.

The Company cannot guarantee the removal of long-standing stains, heavy mould growth, paint, rust, permanent discolouration, or damage caused by previous use of inappropriate cleaning agents. The Client acknowledges that certain results may not be possible without replacement or professional restoration beyond the scope of standard cleaning.

Where specialist materials are present, such as natural stone, delicate fabrics or high-gloss finishes, the Client must inform the Company in advance so that appropriate methods can be used. The Company will not be liable for damage arising from unknown or undisclosed material sensitivities.

10. Waste Handling and Environmental Compliance

The Company complies with relevant UK waste and environmental regulations when handling waste generated in the course of providing the Services. General household waste and standard cleaning residues will be handled and disposed of in accordance with local requirements.

The Services do not normally include the removal of large volumes of waste, bulky items, construction debris, hazardous substances, clinical waste or electrical items, unless this has been agreed separately. Where the Client requests removal of such items, additional charges may apply and the Company may require proof that disposal routes are lawful and compliant.

The Client is responsible for informing the Company if any waste to be handled is hazardous or regulated. The Company reserves the right to refuse handling or disposal of any material that it reasonably believes to be unsafe or unlawful to remove.

11. Damage, Breakages and Liability

The Company undertakes to carry out the Services with reasonable care and skill. If damage or breakage occurs as a direct result of the Cleaner’s negligence, the Client must notify the Company in writing as soon as reasonably practicable and, in any event, within 48 hours of the service.

The Company may request photographs, access to inspect the damage and evidence of value. Where appropriate and subject to assessment, the Company may arrange repair, replacement or a fair contribution towards the cost, taking into account age, condition and depreciation of the damaged item.

The Company will not be liable for:

Normal wear and tear or deterioration resulting from cleaning processes that are reasonable for the item in question.

Pre-existing damage, defects or weakness, including discolouration, loose fittings or cracked items.

Damage arising from the Client’s failure to provide accurate information, proper instructions or notice of special care requirements.

Loss or damage to items of a high value left in accessible areas, including cash, jewellery or antiques, which should reasonably be secured by the Client.

Any indirect, consequential or economic loss, including loss of profit, loss of opportunity or loss of enjoyment.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and no later than 48 hours after completion of the service. The Company will investigate the complaint and may request further information or evidence.

Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another reasonable remedy. The Client must allow the Company an opportunity to rectify the issue before seeking other remedies, except where this would be unreasonable under the circumstances.

13. Insurance

The Company aims to maintain appropriate insurance cover in line with standard UK practices for cleaning service providers. Details of current insurance arrangements can be provided upon reasonable request.

The availability of insurance does not extend the Company’s liability beyond what is set out in these Terms and Conditions or required by law.

14. Privacy and Data Protection

The Company collects and processes personal data such as names, addresses and contact details for the purpose of managing bookings, delivering Services and handling payments and queries. The Company will handle such information in accordance with applicable UK data protection legislation.

The Client’s information will be used only for legitimate business purposes and will not be sold to third parties. It may, however, be shared with trusted service providers involved in delivering the Services, payment processing or administration, where this is necessary.

15. Force Majeure

The Company will not be held responsible for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, transport disruption, acts of government, pandemics, strikes, lockouts or other industrial disputes.

Where a force majeure event occurs, the Company will inform the Client as soon as reasonably practicable and will seek to reschedule the Services for a mutually convenient time.

16. Variations to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in legislation, industry practice or its own operational requirements. The version of the Terms and Conditions that applies will be the one available on the Company’s main information source at the time the booking is made.

Material changes will not apply retrospectively to bookings already confirmed unless required by law.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services, subject to any mandatory rights the Client may have as a consumer under applicable law.

By confirming a booking with Deep Cleaning Bermondsey, the Client acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.